New! NQT Conference 2005 
‘Cool Head – Hot Heart' with Owen Booker
Overview I Key points I About your trainer Overview
This breakout shows how an informed aptitude for conflict reduction is the key to managing behaviour and protecting your passion for teaching.
NQTs often find themselves in schools that serve localities with social difficulties, or in schools challenged by the conditions in which they have to operate. And no matter how enthusiastically teaching work is begun, coping with a trying class or working in a ‘difficult' school will tax any teacher at the outset of their career. It is extremely frustrating when unsettled behaviour stops a teacher from carrying out their lesson, or contaminates the whole class with more widespread low-level disorder.
Persistent interruption from the proper focus on teaching and learning seriously undermines pupil achievement, and if it continues is pretty depressing for teachers eager to get themselves established.
Many NQTs realise their training did too little to prepare them with the techniques and skills necessary to cope with challenging behaviour.
This breakout offers some simple but key practical approaches and advice to assist classroom teachers early in their career. It will help them surmount the pupil behaviours that confound their best intentions for classroom management, and it offers proven and practical means to secure enjoyment at work.
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Key points
• Show how to best understand sources of conflict in the classroom and the physiology of stress arousal. The knowledge and understanding offered will promote insight and foster considered or proactive responses to difficult situations, and better management of self as well as others.
• Present simple models that shield you from aggressive or confrontational behaviour. You will review the professional expectations placed on teachers for safe learning environments. A simple risk assessment model will be linked to how to be properly assertive when teaching, and presented with the ‘famous five' interpersonal techniques that ensure professional authority.
• Illuminate the strategies that prevent conflict developing between teacher and class. Key practical strategies of classroom management that set up positive relationships between the teacher and their class will be selected and demonstrated from a wider range offered in the handout materials.
• Highlight the techniques that best defuse potential group conflict or individual confrontation. Key techniques to use when faced with confrontation will be selected and demonstrated from a wider range offered in the handout materials.
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About your trainer
Owen Booker draws on over 30 years' experience within child-care, therapeutic education, and schools in the independent, voluntary, and LEA sectors. This has included a wide range of teaching work as well as management and services planning. For a period he was a director of a Therapeutic Community within the Charterhouse Group of Therapeutic Communities.
For the past ten years Owen has been a freelance consultant and trainer specialising in conflict reduction, and his clients are represented across a range of organisations concerned with education and childcare. He also retains some part-time employment within LEA Special Services for Behaviour Support and works directly in schools with staff and pupils.
Owen's most recent contribution to professional discourse is Averting Aggression: Safety at work with adolescents and adults (2nd Edition). Russell House Publishing.
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